Returns Policy
We stand behind the quality of our products and aim for your complete satisfaction with every purchase. However, we understand that there may be occasions where you need to return an item. This Returns Policy outlines the circumstances in which we can accept returns.
1. Conditions for Return
Items can be returned under the following conditions:
- The item is unavailable.
- The item was lost during shipping.
- The item you received does not match the description on our website.
2. Return Process
To initiate a return, please follow these steps:
- Contact us within 2 days of receiving your item to express your intent to return the product. Please provide your order number and the reason for the return.
- Wait for our response. We will provide instructions on how to proceed, including information on shipping back the item, if applicable.
- Send the item back to us, if required. The item must be in the same condition in which it was received, unused, and in its original packaging.
- Once we receive the returned item, we will inspect it and process the refund or exchange according to our policy.
3. Refunds
Refunds will be processed in the following manner:
- If the return is approved, we will refund the full purchase price of the product using the same method of payment used for the original transaction.
- Please allow a certain number of days for the refund to be processed and the funds to be credited back to your account.
4. Exchanges
If you need to exchange a defective or damaged item for the same item, follow the return process outlined above.
5. Shipping Costs
Shipping costs for returning an item are covered by us. Any shipping costs you incur to return the product to us will not be refunded unless the return is due to our error (e.g., incorrect or defective item).
6. Contact Information
For questions about our Returns Policy, or to initiate a return, please contact us at:
- Email: contact@shonenmania.com
Please note that this Returns Policy is subject to change without notice.