FAQ & Support
Welcome to the FAQ section of ShonenMania! We have gathered here the most frequent questions from our enthusiastic customers about our e-commerce platform and the products we offer. We want to ensure that your shopping experience on our site is as smooth and satisfying as possible, and we hope that these answers will help you resolve any doubts or questions you may have. The anime and shonen community has an incredible fan base, and we are deeply committed to meeting the needs of each and every one of you.
If you do not find the answer you were looking for, or if you need further information, please do not hesitate to contact us. At the end of this page, you will find a support form through which you can send us your questions or express any concerns. Our team is always ready to assist you and will do its best to respond as quickly as possible.
Remember, ShonenMania is here for you and for the passion we share. Thank you for choosing to shop with us and stay spirited in the world of anime!
How long does shipping take?
Standard shipping can take from 3 to 5 business days for the European countries.
How soon can I no longer cancel my order?
Once your order has been placed, it cannot be canceled. This is because our products are created on demand, meaning that we begin the creation process as soon as we receive your order.
Are there refunds?
For technical reasons, our site does not offer refunds. However, in the event that the product is not delivered, we will work to resolve the issue.
How can I create an account?
You can create an account by clicking on the appropriate icon at the top right. Having an account allows you to track your orders and manage your personal information.
How can I close my account?
If you wish to close your account, you will need to send us an email so we can proceed with the closure. Once we receive your request, we will take the necessary measures to close your account as quickly as possible.
How can I contact you for support or issues?
If you have any questions or issues, you can reach us through the contact form at the bottom of the page. Our support team will be happy to assist you and answer your questions.
Is your website accessible worldwide, and what about shipping outside the EU?
While our website is accessible globally, ShonenMania is primarily designed for European users. We welcome international fans, but please note that our services are available only in Europe.